We hired Starving Students Movers about a month ago to handle the move into our new house. They're licensed and bonded, and a friend from work had used to them when she moved and had a good experience. Dan made the reservation with them and then called to confirm with them earlier in the week. We had arranged for them come Saturday morning and move the furniture from the old house to the new house. Simple, right?We signed all the papers yesterday for the house and our realtor called at 3:45 p.m. to tell us that the papers had been filed with the county, the house was legally ours, and to come get the key. At 3:50 p.m. the phone rings and it is Starving Students Movers. They picked this moment to inform Dan that they needed to cancel our move because they didn't have enough staff for the weekend and the earliest they could reschedule us would be sometime next week. Mind you, we've taken three days off from work for the move and we have to be out of this house May 31. Rescheduling was not an option. So I got on the phone and asked to speak with a manager. I explained the situation and asked what they were going to do to help rectify the situation since they were canceling on us with 36 hours notice on a holiday weekend because they could not efficiently managing their staffing. The jerk told me that it wasn't his problem, it was my problem. I asked if he could recommend another company and he gave me the name of some guy who only accepts cash and check (that's not happening). I told him that I would be reporting him to the Better Business Bureau and he said, "you and about 30 other people." Then I hung up. Asshole.
The good news is that I while I was fuming Dan opened the Yellow Pages and with one call managing to find a company willing to do our move (yes they are licensed and bonded). Whether they show up on time is another story but it's better than nothing. And while Dan was on the phone I was emailing my complaint to the BBB. The moral of this story. . . . Starving Students deserves to starve and they will not be getting their pizza and beer money from us.
2 comments:
A word of advice to the new home owners: if you have an Angie's List in your area, JOIN! I don't hire anyone that doesn't come highly recommended on the list and (knock on wood) haven't had a bad experience with any of my service people yet. Trust me, it's well worth the $50 or so a year to avoid aggravation such as this! Anyway, I'm glad it all worked out and that the move still went somewhat according to plan!
Geez, you would think most businesses at least PRETEND to be concerned about your satisfaction. Crikey.
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